PPL Electric Utilities Corp
We serve about 1.4 million customers in 29 counties. We maintain about 50,000 miles of power lines — about enough to reach around the world twice — in central and eastern Pennsylvania. We’ve earned high marks for customer satisfaction. We handle more than 7 million customer interactions each year, and have consistently won awards and ranked highly among companies in the United States for customer service and satisfaction. We’ve won 25 J.D. Power and Associates awards for top-quality service to our residential and business customers. We’re building reliable systems for today and for the future. PPL Electric Utilities continues to make significant investments to improve the electric delivery system – replacing aging facilities and building new ones to meet growth in demand and to make our network even more reliable, resilient and secure. We’ve been an industry leader for nearly 30 years in helping customers in need. We were one of the first utilities to offer programs to help low-income customers pay heating bills. We spend more than $70 million annually to help low-income customers. We’re the first in Pennsylvania to track hourly usage for all of our customers. Our advanced metering system enables us to store and manage hourly electricity-use data. We are developing ways to use the power of that information to give new options to our customers. We seek to be a trusted counsel to our customers, offering tips and advice to help them learn about and manage their energy use.